Last Updated: July 6, 2025
1. Introduction
Welcome to NEO WAVE. By accessing our website, retail outlets, or using our business consultancy and international trade services, you agree to comply with these Terms of Service.
Please read these terms of service (“terms and conditions”, “terms”) carefully before using www.neo-wave.ro, website (“website”, “service”) operated by NEO WAVE (“us”, ‘we”, “our”).
Kindly review them carefully.
2. Acceptance of Terms
Your use of our services constitutes your agreement to all terms, conditions, policies, and notices stated here.
3. Service Description
We specialize in retail, business consultancy, and international trade, offering high-quality products and services. While we aim for accuracy, we do not guarantee that our services will be uninterrupted, timely, secure, or error-free.
4. User Responsibilities
You are responsible for:
Providing accurate information during account registration and keeping it updated.
Maintaining the confidentiality of your account credentials.
All activities under your account.
Complying with all local laws regarding online conduct and acceptable content.
5. Pricing and Payment
Prices for products and services are subject to change without notice. All payments are due upon receipt.
If a payment is not received or declined, you forfeit the ownership of any items purchased or consultancy booked.
6. Return and Refund
Please refer to our Return and Refund Policy for details on exchanges and refunds.
7. Intellectual Property
All content on our platforms, including text, graphics, logos, images, and software, is the property of
NEO WAVE or its content providers and is protected by international copyright laws.
8. Limitation of Liability
To the fullest extent permitted by law, NEO WAVE and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Termination
We reserve the right to terminate your use of any of our services or your account for violating any of these terms or for any other reason at our sole discretion, with or without notice.
10. Dispute Resolution
Any dispute arising out of or in connection with these Terms shall be resolved through arbitration, in accordance with the arbitration laws of PRC. The place of arbitration shall be Shanghai, China.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Your continued use of our services following any change signifies your acceptance of the revised terms.
12. Governing Law
These Terms shall be governed by and interpreted according to the laws of People's Republic of China without regard to its conflict of law principles.
13. Third-Party Links
Our platforms may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content, products, or services of third-party websites.
14. Waiver and Severability
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions will remain in full effect.
15. Entire Agreement
These Terms constitute the entire agreement between you and NEO WAVE regarding our services, superseding any prior agreements or understandings.
Contact Us:
For any questions regarding these Terms of Service or any of our practices, please contact us at:
Email: [email protected]
Phone: +40 739 968 174
Address [Asia]: Yude Road, No. 168, Xuhui District, Shanghai, China.
Address [Europe]: Com. P.M., No. 319, Prahova, Romania.
Thank you for trusting Shanghai NEO WAVE.
We are dedicated to preserving your privacy and safeguarding your personal data.